Why SAM SUPPLIES ?
Supplying a team?
Terms & Conditions
Orders
2.1 Orders must be placed via our website or confirmed in writing.
2.2 Any amendments to an Order (including design, branding, or artwork) must be submitted in writing. Additional costs and revised delivery timelines may apply.
2.3 Orders requiring customisation (e.g. embroidery, printing, logos) will not commence until artwork approval has been confirmed by the Customer.
2.4 SAM Supplies reserves the right to amend, reduce, or cancel any Order at its discretion.
2.5 We may refuse or cancel Orders that:
•Breach these Terms
•Contain unlawful, offensive, or inappropriate
Pricing & Payment
3.1 Prices are those displayed at the time of Order and may change without notice.
3.2 While we aim for accuracy, pricing errors may occur. We reserve the right to amend or cancel Orders where such errors arise and will notify you promptly.
3.3 Payment is required at the time of Order unless otherwise agreed in writing.
3.4 Trade or corporate customers with agreed pricing should liaise with their account manager. These Terms apply to all non-contractual Orders.
3.5 Website pricing does not constitute a legally binding offer until an Order is accepted.
3.6 Late payments (where credit terms apply) may incur interest at 8% per annum above the Bank of England base rate, calculated daily.
3.7 Ownership of Goods remains with SAM Supplies until full payment has been received in cleared funds.
Delivery
4.1 All Goods are supplied subject to availability.
4.2 Delivery is deemed complete once Goods arrive at the delivery address provided by the Customer.
4.3 While we aim to meet delivery timelines, we are not liable for delays outside our control.
4.4 Any shortages, damages, or errors must be:
Reported within 48 hours of delivery
Confirmed in writing within 3 working days
4.5 We are not responsible for loss or damage where Customers request delivery to a “safe place” (e.g. behind bins, porches, etc.).
Returns & Refunds
5.1 Returns are accepted within 28 days of delivery for Standard Range products only, provided items are:
•Unworn and unwashed
•In original packaging
•With all tags intact
5.2 We will cover return costs where Goods are incorrect, faulty, or damaged.
5.3 Returns are not accepted for:
•Customised (embroidered or printed) items
•Special-order or non-standard products
5.4 We reserve the right to repair or replace faulty Goods before issuing a refund.
5.5 Non-compliant returns may be refused or returned at the Customer’s expense.